Privacy Policy

1. Introduction

Pivotal Hour ("we", "us", "our") is a watch repair workshop located at 78 Sathorn Tai Road, Thung Maha Mek, Sathorn, Bangkok 10120, Thailand. We are committed to handling the personal information of our website visitors and clients with care and transparency.

This policy explains what information we collect, why we collect it, how we use it, and what rights you have regarding your data. It applies to information collected through this website and through our direct service appointments. If you have any questions, you may contact us at [email protected].

2. Data We Collect

Information you provide directly

When you use our contact form, you may provide your name, email address, and telephone number. You may also describe the watch you wish to bring in for service. This information is used solely to respond to your enquiry and arrange appointments.

Service records

If you proceed with a bench service, we maintain a service record that includes your contact details, the watch description, photographs taken during the service, and the written service report. These records are held to support future service appointments and to fulfil our professional obligations.

Automatically collected information

We use standard web analytics to understand how our website is used. This may include information such as pages visited, time on site, and general geographic location (at country or city level). This information does not identify you personally. See our Cookie Policy for full details.

3. Legal Basis for Processing

We process your personal data on the following bases under Thailand's Personal Data Protection Act B.E. 2562 (PDPA):

• Consent — where you have given explicit consent, such as submitting a contact form
• Contract performance — where processing is necessary to carry out the service you have requested
• Legitimate interests — where processing is necessary for our legitimate business interests, such as maintaining service records, provided these interests do not override your rights

4. How We Use Your Data

• To respond to enquiries and confirm appointments
• To carry out and document the requested bench service
• To contact you regarding your watch during or after the service, if necessary
• To maintain service records for future reference
• To improve our website using aggregated, anonymised analytics

We do not sell your personal data to third parties. We do not use your data for automated decision-making. We do not send marketing communications without your explicit consent.

5. Data Retention

Enquiry data (contact form submissions that do not lead to a service) is retained for up to 12 months and then deleted. Service records, including photographs and written reports, are retained for up to 7 years to support future service needs and to comply with applicable business record requirements. You may request earlier deletion — see Section 7.

6. Data Security

We use reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, or loss. These include access controls on our systems, use of secure connections (HTTPS) for data transmission, and restricted access to service records within the workshop. In the event of a data breach that affects your rights or interests, we will notify you and the relevant authority as required under the PDPA.

7. Your Rights

Under Thailand's PDPA, you have the following rights regarding your personal data:

• Right of access — to request a copy of the data we hold about you
• Right to rectification — to correct inaccurate or incomplete data
• Right to erasure — to request deletion of your data where we have no legitimate reason to retain it
• Right to data portability — to receive your data in a commonly used format
• Right to object — to object to processing based on legitimate interests
• Right to withdraw consent — at any time, where processing is based on consent
• Right to lodge a complaint — with the Personal Data Protection Committee of Thailand

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Cookies

We use cookies on this website for analytics and functionality purposes. Please refer to our Cookie Policy for a full explanation of the cookies we use, their purpose, and how to manage your preferences.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated by updating the "Last Updated" date at the top of this page. We recommend checking this page periodically. Continued use of our website after changes constitutes acceptance of the updated policy.